Check your insurer
Search by company name. We show the company's NAIC complaint index, its Minnesota enforcement history, and its recent Minnesota rate filings, each with the source and the date we last checked. Searches are anonymous and never stored.
What the complaint index means, and what it does not
State insurance regulators forward closed consumer complaints to the NAIC, the association of all fifty state insurance departments, which publishes a company-level complaint index. The index compares a company's share of complaints to its share of premium: an index of 1.00 means an average number of complaints for a company its size. An index of 2.00 means about twice the expected complaints; 0.50 means about half.
What it does not mean: a high index is not proof a company is bad, and a low index is not proof it is good. Small companies swing more (a handful of complaints moves the number a lot), different lines of business draw complaints at different rates, and the index counts complaints regulators closed, not who was right. Use it the way regulators do: as one signal, compared across a few years, alongside the enforcement record and what the company has been filing for rates.
The authoritative source is NAIC's own consumer search at naic.org, which also explains how to file a complaint. If our copy and NAIC's ever disagree, NAIC controls.